ABSTRACT
Rapidly developing and bring an innovation to market (innovation speed) should have positive effects on performance. Yet innovation and technology management literature also suggests that faster innovation speed may lead to higher innovation failures in some scenarios. We investigate the value of innovation speed in four market scenarios: established markets before and during the COVID pandemic and emergent markets before and during the COVID pandemic. The study findings indicate that the pandemic has major implications for the value of innovation speed. In established markets where customer needs are well defined, rapid innovation increases performance before the pandemic;yet fast innovation speed leads to worst performance during the pandemic. In emergent markets where customer needs are still being formed, before the pandemic, the effect of innovation speed on performance is U-shaped (that is, slow or rapid innovation speed is better than moderate innovation speeds). In contrast, increasing innovation speed always leads to higher performance during the pandemic and innovation is most successful at very fast innovation speed. We present top ten success factors for managing innovation speed before and during the pandemic. The research findings are applicable for the post-pandemic new normal. The study also advances the engineering and technology management literature. © 2023 Elsevier B.V.
ABSTRACT
During pandemic different kind of virus is spread through contact. Exchange of different goods, documents and different components need to be transfer from one place to other place or country to country through courier / postal service. For the protection of front desk or office people from the pandemic, we can design a conveyor belt at front desk of courier offices. In this conveyor belt we can arrange barcode readers, microcontroller interface actuators, and GSM shields. Such that at front office employees need not to touch the objects. They generate a barcode for customer, customer need to place the barcode sheet on their consignment and keep on the conveyor belt. This conveyor belt will guide the consignment based on barcode reader and it can separate the consignments for local and international transfer. And any objection for the consignment an SMS will be sent to correspondent customer. © 2022 IEEE.
ABSTRACT
Meeting customers' requirements and needs is con-sidered a cornerstone of the success of any type of business, regardless of its size. Therefore, engineering the products and services provided by those organizations should be made based on a clear understanding of such requirements. This in turn would increase their market penetration, competitiveness, and of course their profitability. Nowadays, with the emergence of COVID-19 pandemic, a big shift in the people's behavior towards using various electronic means, has been witnessed. Consequently, this had forced the business models to be shifted as well to cope with such changes in the behavior. In this research, we focused on exploring the main drivers of people's willingness to adopt mobile commerce services during times of pandemic. The research was conducted based on feedback collected from users of mobile commerce services in Jordan. The results showed that performance expectancy, personal innovativeness, and habit, had a positively significant impact on Jordanian customers' behavioral intention to adopt such services during the COVID-19 pandemic. © 2022 IEEE.
ABSTRACT
Hotel guests' experience and satisfaction are important aspects of the hospitality industry. It is influenced by several hotel attributes. With the emergence of Covid-19 pandemic, changes in important attributes for customers need to be studied. This study utilized textual reviews and ratings from Tripadvisor for hotels in Indonesia in 2019 and 2021. Topic modeling and opporunity algorithm were applied to identify important attributes, calculate each attribute's level of importance and satisfaction, and conduct opportunity. This study found there are changes in the important attributes before and during the pandemic. Finally, the opportunity algorithm was computed to find attributes that need to be improved. This study found that the latest service opportunities in Indonesia arising from the Covid-19 pandemic are 'health protocol' and hotel facilities such as fitness/gym centers and internet connections to improve room comfort. © 2022 IEEE.
ABSTRACT
The quality of the provided services is vital to the existence and to the profitability of any organization, regardless its business type or size. In general, providing and maintaining high levels of quality would increase the organizations' ability to meet, and sometimes to exceed, the customers' needs and requirements, and hence obtaining their satisfaction. This in turn would boost the reputation, revenue, and sales. Currently, at the times of COVID-19 crisis, a significant surge in the usage of different electronic means has been witnessed. One of the industries, which its customers' has shifted to utilizing e-channels, is the banking sector. Therefore, it became challenging for all banks across the world to keep a pace with the rapid technological development and to deliver banking services through various digital channels, while at the same time ensuring the delivery of high quality services. In this research, we examined the quality of the e-banking services during the pandemic and how it affected customers' satisfaction. The study was performed and carried out based on the feedback got from Jordanian banks' customers. The results showed that reliability, efficiency, security, privacy, website/app design, and usability of the provided e-banking services, have a significantly positive influence on the overall customers' satisfaction. © 2022 IEEE.
ABSTRACT
Modern retail business manages products from various sources to serve consumers. To be able to respond to customers' needs, accurate sales forecasting is essential to prepare appropriate levels of stocks. This research aims to find methods and features to forecast the daily sales for a case study retail store chain having many categories of products with varied promotion prices. Three main models are considered: (1) Time series forecasting, i.e., TBATS model, (2) explanatory forecasting method, i.e., multiple linear regression, and (3) machine learning model, i.e., XGBoost. Different types of dependent and independent variables transformation in Stepwise regression are also considered in order to find the most accurate results. Since there were records of the number of Covid-19 cases in Thailand from 2020 and there was also government's welfare money policy during Covid-19 crisis, this paper attempts to find how these variables affects retail sales. Weighted absolute percentage error (WAPE) is used to compare the accuracy among different models. © 2022 ACM.
ABSTRACT
Due the maturity of virtual reality (VR) products and related technologies, VR has been widely applied to exergaming. The COVID 19 epidemic also fastens applying VR to fitness and sports. However, as with all innovative products, to ensure that the presented product can be successful, understanding the user's actual or potential needs will be one of the key factors for the success of the product. To ensure we can know the players' needs of VR exergaming, Kano model will be employed in this study. We propose 12 design functions for VR exergames. Through Kano analysis, we can understand how these design elements are categorized in the user's needs. Results of Kano analysis could help VR exergaming manufacturers to enhance game design functions, so that VR sport games can be closer to the needs of users. © 2021 IEEE.
ABSTRACT
With the continuous development of the economy and technology, people more and more rely on online shopping, especially during the pandemic of COVID19. On the other hand, sellers display many products, so customers need to make a great effort to find suitable products to meet their needs. To reduce the efforts of customers, researchers have developed many recommendation systems for online products. In this paper, to help further study recommendation systems in e-commerce, we survey the learning-based methods for solving the cold-start problem in a recommendation, social recommendation, and data sparsity. In particular, we compare these methods' pros and cons and point out the directions for further study. © 2021 IEEE.
ABSTRACT
To support current demanding customer need while adapting with new work norm after COVID-19 strike, digital services organizations need to redefine their strategy. They need to adopt CKM concept that can have an ability to flow information easily and smoothly between the organization and customer. On top of that, they can't afford any adoption failure, so they must ensure that their strategy is successfully implemented. However, there are lack of studies that come out with the CKM adoption and its enabling factors while delivering digital services. Hence, this research is aimed to identify factors to ensure organization' strategy can be implemented successfully, and thus service quality can be enhanced and simultaneously will increase customer satisfaction. Extracted findings from literature review and further verified by an interview with the digital services expert shows that there are eleven enabling factors that have a beneficial effect on CKM adoption to enhance organization's service quality. The factors were categorized into three perspectives which are technological, organizational, and human factors. © 2021 IEEE.
ABSTRACT
In the context of COVID-19, in order to solve the problems that customers need to spend more energy to find products in the supermarket, long checkout queue time, and cumbersome product management, optimize the shopping route of customers, accelerate the shopping process, and reduce the risk of infection;providers exceed Supplier's sales of goods, and then timely and purposeful selection of goods, simplifying the supply chain process between supermarkets and suppliers. This article designs a multi-terminal interactive intelligent shopping system based on UHF RFID to construct The shopping cart terminal, mobile phone APP terminal, data management system terminal, and three-terminal interactive system with RFID technology as the core are developed. The design uses the UHF RFID system to identify the information in the electronic tags of the goods, and through the navigation function, helps customers locate the desired goods, and realizes the functions of identification, information display, navigation and positioning, and settlement. © 2021 Institute of Physics Publishing. All rights reserved.
ABSTRACT
Having studying myself abroad at Harvard Business School, I want to use the lens of the disruptive innovation to study the case of an Italian family business (Livi srl), operating in the sector of food and beverage (pasta), which has to cope with the crisis pushed by the pandemic. I want to use the concept of the disruptive innovation to understand: How strongly the customers behaviour has been changing in the sector of food and beverage because of Covid 19 in term of functional, emotional and social jobs to be done Whether the disruptive strategy could be a useful business map for the Small Medium Enterprises to re-adapt their profit formula, resources and processes How the local authorities could help the SMEs to leverage the production at a local dimension This paper uses a method based on a case history of an Italian family business, which has been operating for 50 years at a local dimension in the sector of food and beverage. The pandemic has significantly changed the customers’ habits and their needs and this put the lights on the big amount of jobs to be done by the companies to meet these incoming customers’ requirements. Indeed, in the sector of food and beverage many restaurants were forced to close because of the decision making taken by the local authorities. Would Livi srl be able to cope with this economic downturn? Which strategy should the entrepreneur set up to go through this negative financial performance? I want to answer to these questions by using the lens of theory of the Disruptive Strategy taught by Prof. Clayton at Harvard Business School. This paper puts the lights on the business’ ability to adapt its deliberate strategy to the new challenges of the market;indeed, a strong actual strategy is a good mix of a deliberate strategy with an emergent strategy. Finally, the relationship between local authorities (policy) and companies is investigated in a critical way, by which that has studied in term of partnership through the cost benefit analysis rather than considering the policy a social tool able to meet the customers’ needs with the business supply. © 2021, Academic Conferences and Publishing International Limited. All rights reserved.